How to reset your password.
Step 1: Send Password Reset email
Screen
On the login screen, click on the link “Forgot your password?”
This will show a screen for users who forgot their password.
Sections
Email address
Please enter the email address you used to register for an account.
Action
Send e-mail button
Please click on the button.
The Password Reset email will be sent to the email address entered above.
Step 2: Reset your password
Screen
Once you complete the steps above, you should receive an email like below in your inbox. Please click on the link in the email.
Please note that this link will only be valid for 2 hours.
Screen
Once you click on the link in the email, you will be taken to a password reset screen.
Action
Reset Password Button
After entering your new password, please click on the “Reset Password” button.
Step 3: Login with your new password
Screen
When you have successfully reset your password in Step 2, you should see the message “Password has been successfully changed.”
Action
Login
Please log in to your account using your new password.
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